![]() This code provides access to the form required to electronically submit the complaint form at the electronic headquarters of the Regional Government of the Canary Islands. They are obtained through a QR Code, which is provided at the consumer's request to be downloaded on an electronic device. On 7 September 2023, Decree 90/2023 of the Regional Government of the Canary Islands came into force, which regulates customer service services, their characteristics, the procedure for obtaining complaint forms and how they are administered. If you do not find the reply that Endesa gave to your complaint satisfactory, we would like to inform you that you can submit a complaint form addressed to the consumer body corresponding your autonomous community or municipality. In "We are here to help you" you will find the " Open enquiry" section where you can resolve incidents regarding our products or services.įrom the " Open enquiry" section you can easily and comfortably notify us of any queries you may have about your contracts, your payments, your supply and other aspects with regard to your invoice.To make an enquiry about your Endesa bills is really very simple: Once you have completed these 5 steps, all you need to do is call us and Endesa will process your gas service registration: 91 910 26 15 You should be clear with regard to the name, DNI/NIE and contact details of who will be the contract holder, as well as the bank account for the direct debits.Obtain a Gas Installation Certificate (C.I.G).Make sure that the indoor installation is ready to be connected, including the boiler or heater.You will need the following documentation: To be able to register you need to pay the gas distributor. It is important top remember that a new registration is completely different from a change of retailer, a change of tariff or a change of contract holder. A second-hand home or business premises that already had a gas supply point registered but it was cancelled.You only need to register if there is no gas supply so if there is no supply it will be for one of the following reasons: If together with your electricity or gas contract you contract additional maintenance services, we will ask you for the characteristics of the corresponding equipment. To pay your bills by direct debit, enter your payment details, account number (20 digits), IBAN or BIC (if you are a foreigner), and other necessary information.You will need to select the power you need.Name of the retailer with which you have contracted the supply.Your personal data and an address for the supply or, failing that, the CUPS.To formalise your contract, we will need the following information: If you are not yet an Endesa customer, you will have to select the " No" box and fill in the form with your data to be able to continue. If you are not yet registered in the Endesa Client Area, register now to obtain all the advantages. ![]() If you are already an Endesa customer, select " Yes" and enter the user data for your Client Area if you are already registered, the system will take care of the rest. The first step in contracting your supplies with us is to use our tariff recommender to help find the tariff that is most suitable for you and your circumstances. ![]() ![]() If you would like to contract with Endesa, we will show you step by step how to do this easily, quickly and securely. ![]()
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